Privacy Policy

Effective Date: January 1, 2025

Annapolis Water Damage Pros respects your privacy. This policy explains what information we collect when you visit our website or call us for water damage restoration services in Annapolis, Maryland, and how we use and protect that information. We keep things simple and transparent so you know exactly what to expect.

Information We Collect

When you contact us by phone, email, or through our website forms, we collect the information you give us. This includes your name, phone number, email address, service address, and details about your water damage issue.

We also collect limited technical information automatically when you browse our site, such as your IP address, browser type, device type, and pages you visit. This helps us understand how people find and use our website.

How We Use Information

We use your contact details to respond to your request, schedule a service visit, and keep you updated about your project. If you call us, we use your phone number to reach you about your appointment.

We may use your information to send service reminders, follow-up messages, or occasional updates about our services. You can opt out of these messages at any time.

We also use website usage data to improve our site, make it easier to navigate, and ensure our services reach the people who need them in Annapolis and surrounding areas.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help us provide a better browsing experience.

You can disable cookies in your browser settings at any time. If you do, some parts of our website may not work as smoothly, but you can still contact us by phone or email.

Analytics and Third-Party Tools

We use trusted third-party tools, such as analytics providers, to track website traffic and see which pages are most helpful. These tools collect anonymous data and do not identify you personally.

We may also use third-party services for scheduling, communication, or payment processing. These providers only access the information needed to perform their specific function and are required to protect your data.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share your details only with our team members and trusted service providers who help us deliver water damage restoration services to you.

We may disclose information if required by law, to protect our rights, or in response to a valid legal request. In the unlikely event of a business transfer, your information may be transferred as part of that transaction, but this policy will continue to apply.

Data Retention

We keep your personal information only as long as needed to provide services, meet legal requirements, and resolve any issues. When your information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required by law to keep it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our team uses secure systems and follows strict internal procedures when handling your data.

While no method of transmission over the internet is completely secure, we work hard to safeguard your information and continually review our practices.

User Rights

You have the right to ask what personal information we hold about you, request a copy, correct any mistakes, or ask us to delete it. You can also opt out of marketing messages at any time.

To exercise any of these rights, just contact us using the details below. We will respond promptly and help you with your request.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.

We encourage you to review this page periodically so you stay informed about how we protect your information.

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